Phone Order Taking Services in Digital Age

This is the age of eCommerce. And you know what that means?

Liberty to Shop Anywhere, Anytime

Phone order taking services are the most sensitive point when it comes to take phone calls done by customers, you can say it’s the breath for business to go on. But, are your customer care agents doing their work efficiently to convert every call into potential business customer?

This might sound like a lot of work for small scale businesses but it is also an opportunity for progress. Even larger corporation can expand their sales target without even having to stay operational to cater all customers day and night. Not when Emenac Call Center Services is offering a much smarter and price effective alternative. Your company can outsource your order taking services to us and never worry about any missed sales opportunity again. And if keep on reading, you will agree that it is indeed a smart alternative.


Round The Clock Service Order Taking Services

Emenac Call Center Service can entertain your order line as long as you wish. Your firm may remain closed for the weekend or holidays and yet our order taking phone handlers will cater to your customer’s incoming orders. With almost all brands offering 24/7 services, the customers have all but forgotten things like inappropriate time. Your firm can rank in major business leagues by being more accessible to customers.

Order Entry & Processing for Businesses

That’s an obvious one. But we do order entry promptly as order is confirmed by the customer. Later we track an order’s progress until it’s delivered safely in the customer’s custody. We also monitor the present stock to know beforehand if shelves need replenishing and see which product are moving slow, so we can devise promotional campaigns.


Complete Guidance throughout the customer lifecycle

Not every customer reaches out with mind all made up, Emenac Call Center Services’ skilled phone order taking agents determine customer’s wants and guide them accordingly. When customers decide what they want they are further guided about the aspects and features of their product and how it will benefit them.

Multichannel Order Taking Services over phone, web chat and email

In present times, our phone ordering taking service is no longer limited. People like living in digital age which is why they prefer online mediums for shopping. If your firm has an e-store or if you are selling your product/service on social media, our call center agents will cater to customers online as well; through emails, live chats and even video conferences if required.


Budget Effective services to help you run business Smoothly within Capital  

If a firm choses to engage an in-house order taking team, it will need both equipment and workforce. It’s safe to say this approach will incur more cost with repairs, upgrades of equipment. Workforce will also be needed to hired, trained and supervised not to mention the wages and benefits. You can let Emenac Call Center Services worry over that and run your business far easily.

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